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Hajj workshop examines accommodation capacity and service quality

Accommodation planning is not just a question of how many pilgrims a facility can hold. At a Hajj Conference workshop, Mohammed bin Matooq Al-Masri, director of field and enrichment services at the Ministry of Hajj and Umrah’s Hajj Affairs Agency, discussed linking estimated needs to site readiness and service delivery under applicable requirements. The session followed the process from estimating needs and checking facilities through operations and service monitoring. It also considered matching capacity to pilgrim numbers and operational needs while maintaining basic services, safety and quality during seasonal stays. Measuring pilgrims’ satisfaction was part of the discussion on identifying improvements.

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