SaudiUpdated Yesterday

Minister reports 93% Hajj-service satisfaction

Okaz reported that Hajj and Umrah Minister Tawfiq Al-Rabiah said satisfaction with Hajj services rose from 74% in 1443 to 93% during the 1447 Hajj season. He attributed the increase to seven transformations across the service system, including changes to the services market, wider access to Hajj, digital services and improvements in transport. The direct Hajj program covered 133 countries, while 34 companies served pilgrims from abroad. The “Traveler Without a Bag” initiative handled about 2.9 million bags and, according to the report, reduced airport travel-processing time from two hours to 15 minutes. Deputy Minister Abdulfattah Mashat said the 93% result exceeded the 90% target for a second consecutive year, describing a shift toward measuring the impact and quality of pilgrims’ experience.

1 publisher2 reports

Coverage started November 9