AIUpdated Yesterday

United plans to block AI agents from booking.

AI agents can still show travelers United flights, but the airline says it is moving to block third-party agents from booking or accessing customer accounts. United says an agent could expose customer information or make a purchase someone didn’t intend. It also worries an agent could potentially get around disclosures airlines are required to provide, such as asking passengers to attest that their bags contain no explosives. The company says it hasn’t seen many people try to book this way yet, but it is moving to block the option ahead of the holiday travel season.

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Coverage started Yesterday